PROTECT YOURSELF AND YOUR DEVICE

FAQ

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What is your privacy policy?

We care about the privacy of our customers. Please read our entire Privacy and Security Policy.

Is my credit card information kept secure?

We have special technology called Secure Socket Layer (SSL) to prevent unauthorized people from intercepting your credit card information. Please read about credit card security to learn other ways to make your shopping experience more secure.

I have the catalog item number of the product I'd like to purchase. How do I order it?

Click on Order by Item Number, which can be found in the footer of every page. You’ll be linked to a page where you can put in the catalog numbers of the products you want to buy. The rest of the checkout procedure is the same.

Will I be notified when my backordered item will be available or if the expected ship date changes?

If one of our items is on backorder we will notify you via postcard once it has been on backorder more than 30 days. If the item reaches 60 day period a second post card is sent informing you that the order for the item has been canceled.

I'm missing an item from my order. What do I do?

If an item has is missing from your order please check your invoice to ensure that missing item is not on backorder or check your email confirmation for possible multiple tracking numbers.(order may have been sent in multiple packages)

When will my order ship?

Domestic orders placed by 6 p.m. Eastern Time will be packed and shipped the same day, pending verification of billing information and the shipping method selected.

International orders and orders containing gift cards, out-of-stock items or refrigerated items will be processed as quickly as possible, but cannot be shipped out the same day.

My order needed verification; will it ship today?

If your order is held for verification purposes (most commonly billing or address verification) it will ship as soon as we can resolve the issue. This often involves getting clearance from banks or additional information from you.

I'm missing an item from my order. What do I do?

If an item has is missing from your order please check your invoice to ensure that missing item is not on backorder or check your email confirmation for possible multiple tracking numbers.(order may have been sent in multiple packages)

What is your price matching policy?

Smartsecure-software offers competitive prices for all of our items. We do not price match competitor website prices or promotions.

When do the promotions and prices on the website change?

Prices on our website can be updated at any time and may change for weekly and monthly specials.

Are the website prices the same as the stores and the catalog?

All online offers and prices are valid for online purchases only, and may be different from those in the catalog and in our retail stores.

How does the Buy One Get One Half Off Promotion work?

Mix and match from any items for any of the brands included in the promotion. The discount is taken on the second item of equal or lesser value. Buy One Get One Half Off Promotion is valid for a limited time. Please refer to the promotion disclaimer in the footer during the promotion period for further details.

Do I need to set up an account to shop on the website?

If you want to purchase products online you must set up an account. However, you don’t need to set it up until you are ready to check out. Until then, you may browse, learn, and comparison-shop as long as you like.

I have changed my address, email address and/or credit card. How do I change my account information?

Click on My Account at the very top of the home page. Log in using your current email address and password. You’ll then be able to change your account information, including credit card, billing and/or shipping address, email address and password.

I've forgotten the password for my account. What should I do?

Click on My Account at the very top of the home page. Scroll down to the “Forgot Your Password” section and follow the directions for receiving a new password instantly via email. Still have questions? Please contact us.

How do I "Sign out" of my account?

If you are using a public computer, you will want to log off, or “Sign out” of your account, before you leave the computer. You’ll be able to tell if you are signed in by the options you see in the upper-right navigation bar.

If you are signed in:

You will see your name in the upper-right navigation bar. If you hover over your name, the final option on the list will be ‘sign out.’ Click this option and you will be signed out. You can sign in and out at any time by clicking the portrait in the upper right by the search bar.

How do I place an order?

1) Add items to your cart by clicking the “Add to Cart” button displayed along with the product description.

2) When you have added all of the items you wish to purchase to your cart, click the Checkout button on either the shopping cart page or the top right corner of the page you are using.

3) Enter your billing, shipping and payment information as directed.

4) Confirm your order by clicking the “Submit Order” button at the bottom of the confirmation page.

Can I make changes to my order after I have submitted it?

We work hard to get your orders processed as quickly as possible. Due to the speed of most of our shipments, we are not able to make any changes once the order has been submitted.

Can I cancel my order once it has been submitted?

We work hard to get your orders processed as quickly as possible. Due to the speed of most of our shipments, we are not able to cancel orders once the order has been submitted.

When am I charged for the items that I ordered?

Your credit card is charged once your order is shipped from our warehouse. If you have a backorder item on your order your credit or debit card will receive an authorization for the full amount of the order including the backorder item. However, you are only charged once an item(s) ship from our warehouse.

I order the same products each time. Can I be set up to receive them automatically?

We currently do not have a system in place to process orders automatically, however you can utilize our quick reorder function.

Can I view orders I've placed in the past?

Yes. Click on the “My Account” option at the very top of the home page. Log in using your email address and password. You’ll then be able to view your order history.

Will you notify me if there are problems with my order?

We will immediately notify you by email of any complications with your order, including backorders and credit card authorization issues.

Can I cancel my order?

Yes. Please contact Customer Care using our Feedback Form.

Can I return my order?

Yes, you can return any order by contacting Customer Care by using our Feedback Form, returning to any store with your pick up receipt. For more information see Return Policy.

What if I decide I don't want an item when I pick up my order?

The store will complete the transaction and then perform a refund for the item that is no longer wanted.

How do I get coupons from Smartsecure-software?

You may provide us with your email address  to make sure we have your information for upcoming promotions. Or check out our deals page for all current offers.

My coupon is not working. What do I do?

  • Make sure you have met the minimum purchase requirement stated on the coupon.
  • Check that the coupon is not expired
  •  Make sure that your coupon is being used in the correct channel: web, catalog, store.

How do I redeem Coupons, Gift Cards on the website?

During the checkout process, you will be able to enter your coupon, gift card when you enter your payment information.

How do I get coupons from Smartsecure-software?

You may provide us with your email address  to make sure we have your information for upcoming promotions. Or check out our deals page for all current offers.

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