Return Policy

Return policy

It’s OK to change your mind

You have 365 days to return your purchase. Keep your receipt safe to make returns easier.

No nonsense return policy

Return the unassembled item in their original packaging within 365 days, together with your receipt for either an exchange or a full refund.

  • Refunds will be issued in the same method of payment as the original payment.
  • Purchases made with cash: a cash refund will be issued.
  • Purchases made with a credit card: credit will issued to the original card. Original card must be presented at time of return.

Our 365-day return policy does not apply to cut fabric, plants, used beddings, kitchen/electrical appliances, products from AS-IS, food products, goods ordered to your specifications e.g. custom-made worktops, damaged items resulting from misuse, abuse, normal wear & tear and incorrect self-assembly and products damaged after leaving the store.

Love it or exchange it

When it comes to mattresses, we offer something special. It is important to us that you love your new mattress. So, if after a while you discover that it is too firm or too soft, just bring back the mattress and try out a new one. There’s no rush. You have 365 days to sleep on it!

You may exchange your mattress once within 365 days if you don’t love it, provided your merchandise is not found by Smartsecure-software to be dirty, marked, damaged or abused.


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